Customer Service

"There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else."
-Sam Walton

• Shipping & Delivery

  We do our best to fulfill orders as quickly as possible. Orders are normally processed and shipped out within 2 business days. Certain items require to be special ordered from the manufacturer or from our suppliers. In cases of unusual order delays, we will provide notification with an estimated time frame for shipment.

  Upon order shipment, the order status will indicate shipment and the shipping courier along with tracking number, which may be used to track the location of the package with the courier.

• Privacy & Security

  We value the right of privacy on the internet, and we take privacy seriously. Be sure to visit our Privacy Policy page to read about the data we collect and how it is used. We understand our customers' concern for security and the demand to safeguard personal data on the Internet. We make a best effort using the latest practices in security to ensure that your data is received safely and securely. The information we receive from you is transmitted over the industry standard encrypted transmission, SSL (secured socket layers). This prevents anyone from seeing your data enroute to us from pages that start with https. We take care to handle the data properly once we receive it. We do not retain any financial information used to make payments, so that even in the case of a data compromise, your credit card or other financial details would not be available. The data that we do store is secured through encryption, which mitigates the usefulness of its contents to an unauthorized user. We also work hard to maintain a high level of security by keeping our software up-to-date, utilizing firewall and antivirus software, and monitoring our systems for unauthorized access.

• Returns & Replacements

  We accept returns on items within 30 days from the day of shipment. All returns and replacements must have prior authorization by obtaining an RMA #. Items returned without an RMA # will be sent back without refund. Items authorized for return must be in like new condition with all original documentation and accessories, and must be in the original packaging. Returned items will incur a 15% restocking fee. Special ordered items may not be eligible for return. Items that are defective can be replaced within 30 days with prior authorization and RMA #. If a replacement is not available, a refund will be provided. Items found not to be defective will be sent back. Please use the following checklist when submitting a return or replacement to ensure minimal delays.

  • Contact us to claim a return or replacement within 30 days to receive an RMA #.
  • Package item(s) with all documentation and accessories in original packaging.
  • Ship package back to us.

• Ordering

  We accept phone and online orders.

  Before placing an online order, first make sure that the product you are buying is suitable for your needs. When unfamiliar with a product, we strongly urge you to contact us before placing an order. Unlike consumer electronics, commercial products require proper installation, technical understanding, and operating knowledge. Please take advantage of a cost free consultation and put your doubts to rest.

• Payment, Pricing & Promotions

  Acceptable forms of payment include credit cards issued by VISA, Mastercard, Discover, and American Express. We also accept payments by Paypal and Check.

  Prices are subject to change at any time depending on market conditions and price fluctuations from our suppliers. We reserve the right to cancel orders due to price mistakes.

  Occasionally we feature certain products at a reduced price. The sale price will be indicated below the manufacturer suggested retail price.

• Viewing Orders

  To access your order information, go to the Orders & Returns page and provide your Order ID, Billing Last Name, and Email Address or Zip code. Alternatively, you can also Sign In to your account and see your orders from the account dashboard.

  When the order is shipped, a tracking number will be provided. You can use the tracking number to inquire additional information from the shipping courier about the current location and expected time of delivery.

• Price Matching

  We know that you have choices when shopping online, so we try to offer competitively low prices on all our inventory. If you see a lower advertised price, please be sure to bring it to our attention, and we will do our best to match or beat our competitors.